Office: AI for Restaurants & Takeaways
When the kitchen is busy, the phone competes with the customers already in the room.
See the restaurants, bistros & takeaways example →Monthly · set up by Sam
Make Honest Review Requests Part of Every Job
Remembering to ask for feedback after each job is easy to miss. This automation sends each eligible customer the same friendly text or email at an agreed time, with a direct link to your review page. It removes the reminder task without promising a response or rating.
from £99/mo
Monthly, with 30 days' notice to end. Guide pricing is agreed before we start.
I reply personally, with no pushy sales script. Prefer to write it down? Fill out the form.
Google
4.9★★★★★
Customer reviews
Trustpilot
4.7★★★★★
Based on 27 reviews
Facebook
100%Recommended
Customer recommendations
111 platform reviews and recommendations of Sam's wider web, software and SEO work. Cross-posts may appear on more than one platform.
Fair asks, sent consistently
Fair Review RequestsManaged Monthly
What I'll sort out for you
A fair review request after each eligible completed job
Friendly text or email in your own words
One-tap link straight to your Google review page
Agreed timing based on the customer journey
Gentle reminder if they don't respond first time
Private feedback option for service recovery, without review gating
Works with your existing customer list or booking system
Set up and managed by me
How it works
1
Tell me your review goals
Where you want reviews (usually Google), how you talk to customers, and when a job counts as 'done'.
2
I set up the asks
I write the messages in your voice and automate the request to send at the time we agree.
3
Customers get a clear, fair request
Each customer gets the same polite message and direct review link. Whether they respond and what they say is always their choice.
Where this can fit a real working day
AI for Pet Businesses
You cannot take a booking call with six leads in your hand.
See the pet businesses example →AI for Car Dealers & Garages
Car buyers research at all hours, while workshop reception is busiest during the day.
See the car dealers & garages example →Compare the full industry guide or check all AI automation services.
Good questions
Won't asking for reviews annoy customers?
The message is short, polite and sent at an agreed point, with any reminder kept sensible. Customers are free to ignore it or leave the honest feedback they choose.
What about unhappy customers?
Every eligible customer in the agreed journey gets the same fair opportunity to leave an honest public review. You can also invite private feedback so concerns reach you quickly, but it never blocks or diverts someone because their experience was negative.
Is this against Google's rules?
I configure the service to invite each eligible customer in the agreed journey, without buying reviews, filtering by sentiment or blocking negative feedback. Platform policies can change, so the setup is reviewed against the current rules.
Which review platforms can the automation ask customers to use?
Google is the usual focus, but another platform can be used where it genuinely represents the business and permits the request method. I link to the approved destination and avoid rotating customers between sites in a way that makes the process confusing or selective.
When should an automated review request be sent?
The right moment is after the eligible service or purchase is genuinely complete, while the experience is still clear. We define that event for your workflow and avoid asking before delivery, during a complaint or at a point when staff have not confirmed completion.
How do you decide which customers receive a review invitation?
We set an objective eligibility rule, such as every completed job in a named service journey. The automation follows that rule consistently rather than asking only customers believed to be happy, which would become review gating.
Can review requests include a reminder if the customer does not respond?
A single polite reminder may be configured after an agreed interval, with a stop when the customer responds or opts out. I do not recommend repeated chasing; the request should make feedback easy without becoming pressure.
What customer information is needed for review automation?
Usually a name or reference, contact channel and the fact that the eligible journey is complete. The workflow should not copy unrelated CRM data into the messaging tool, and access and retention are agreed around that limited purpose.
Will review automation guarantee more five-star ratings or better local rankings?
No. It makes the invitation process fair and consistent, but customers choose whether to respond and what rating to leave. Reviews may influence trust and local visibility, yet no ethical service can promise a score, review volume or ranking position.
Am I locked into a long review-management contract?
The managed service runs month to month with 30 days' notice. Before starting, I state the included request workflow, platform costs, support and handover so you know what happens to the automation if the service ends.
Ready to get started?
Send the short brief and I'll reply personally, usually within one working day — or ring 01772 485 348 for a chat first. You can also review the current AI price guide.