Terms & Conditions

These terms cover work commissioned from Preston AI Services ("I"/"me"), AI integrations and automation for local businesses, Preston, Lancashire. By booking a package or commissioning work you agree to them. Anything agreed in writing for a specific project takes priority over these general terms.

Quotes & package prices

Prices shown on this site are "from" starting points and are fixed for the scope listed on the relevant service page once we've confirmed it — the price is the price, with the setup and features included as described. Work outside a package's scope is quoted and agreed before I start it. Custom AI integrations are quoted individually and the quote is valid for 30 days.

Payment

Unless we agree otherwise in writing: setup projects are 50% deposit to book the work in, with the balance due before your AI goes live. Care plans, assistants, phone answering and other monthly services are billed monthly in advance. Deposits cover work done and are non-refundable once work has started.

Your content

You confirm that any text, images, logos, business information or other material you give me is yours to use or properly licensed. You're responsible for the accuracy and legality of the content and answers your AI is set up to use once approved.

Revisions & timescales

Setup packages include reasonable rounds of tweaks and tuning within the agreed scope — I want your AI working the way you want it, not just switched on. Timescales I give are honest estimates and I'll hit them wherever possible; delays caused by waiting on content, access or approvals from your side don't count against them.

Managed AI services & care plans

Assistants and automations I host run on my dedicated, UK-managed Web Spinner server and trusted AI providers. Care plans and managed AI services run month to month and either of us can end one with 30 days' notice. If a service ends, I'll hand over your settings and content and help you move — your business is yours, not a hostage.

Who owns what

Once paid in full: your accounts, your content and the automations built specifically for your business are yours. I keep the right to reuse general-purpose code, prompts, tools and libraries I bring to every project, and — unless you ask me not to — to mention the finished work as a case study.

Liability

I deliver work that functions as described, and if something I built breaks because of my work, I fix it. I'm not liable for indirect losses (lost profits, lost data caused by third parties, downtime outside my control), and my total liability on any project is capped at the fees you've paid me for it. Nothing in these terms excludes liability that can't legally be excluded.

Third-party services

AI providers, phone numbers, SMS credits, payment providers and similar third-party services have their own terms and fees, which are between you and them. I'll set them up and manage them where agreed, but I can't control their pricing or availability.

Ending a project

Either of us can end a project in writing. You pay for the work done up to that point; I hand over everything you've paid for.

The legal bit

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms turns out to be unenforceable, the rest still stands.

Questions about any of this? Ring 01772 485 348 — you'll get me, not a legal department.