Privacy Policy

Who I am

I'm Preston AI Services — practical AI integrations and automation for local businesses, based in Preston, Lancashire, trading as a sole trader. For anything in this policy you can reach me at info@prestonaiservices.com or on 01772 485 348. I'm the data controller for personal data collected through prestonaiservices.com.

What I collect and why

Details you give me

When you call, email, WhatsApp me or fill in the contact form, I receive whatever you send — typically your name, phone number, email address and what you need. I use it to reply to you, prepare quotes and deliver the work you've asked for. The contact form on this site opens a WhatsApp message from your own account — nothing you type into it is stored on this website's server.

Analytics

I use Google Analytics 4 to understand how people use this site — pages visited, roughly where visitors come from, and what device they use. This data is aggregated and doesn't identify you personally. Google Analytics sets cookies (see Cookies below).

Server logs

Like almost every website, my server keeps standard access logs (IP address, browser type, pages requested) for security and to keep the site running properly. These are kept for a short period and then deleted.

Lawful basis

I rely on legitimate interest to respond to enquiries and keep the site secure, contract when processing is needed to deliver work you've commissioned, and consent for analytics cookies. I never sell your data and I don't add you to marketing lists without asking.

Who I share data with

Nobody, except the services needed to run things: Google (analytics), WhatsApp/Meta if you choose to contact me that way, the AI and automation providers that power the assistants I set up, and my hosting infrastructure (my own dedicated UK-managed server). If you become a client, invoicing details may be shared with my accountant as required by law. I don't transfer your data outside the UK/EEA beyond what these providers do under their own UK GDPR-compliant safeguards.

Client project data

If I set up an AI assistant, phone answering or automation for your business — or provide managed AI services — I may handle data belonging to your business (content, customer enquiries, records, credentials). I treat it as confidential, use it only to do the job, and act as a data processor on your instructions where applicable.

How long I keep things

Enquiries are kept for as long as needed to deal with them. If you become a client, records connected to invoicing are kept for six years as required by HMRC. Everything else is deleted when it's no longer needed.

Your rights

Under UK GDPR you can ask me to access, correct, delete or restrict the personal data I hold about you, object to processing, or ask for a copy in a portable format. Just email info@prestonaiservices.com. If you're unhappy with how I've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This site sets Google Analytics cookies (names beginning _ga) to measure visits. No advertising or tracking cookies are used. You can block or delete cookies at any time in your browser settings — the site works fine without them.

Changes

If this policy changes I'll update this page and the date at the top. Questions? Ring me — you'll get a real person, not a department.